Returns and Repairs

Returns


Returns are generally allowed within 14 days of receipt i.e. the date of successful delivery shown on the carrier's tracking record.

The reason for the return will determine which type of refund will be given:

Type 1)  Not as described - Items for which photographic evidence can be provided to show a significant discrepancy between the listing text and/or photos and the actual item will be refunded in full including any shipping fees paid by customer.

Type 2)  Damaged or Broken -  Damaged or broken items whether damaged by the customer or the shipper must be returned to the Watchseconds Repair facility for repair after obtaining a return merchandise authorization. Please contact bench@watchseconds.com to obtain instructions for shipping and the return authorization. Damaged items returned for a refund will be considered Buyers Remorse returns (class 3) and will be subject to a 20% re-stocking fee which will be deducted from the refund. In addition if parts are missing the cost of the missing parts will also be deducted. 

Type 3)  Buyers Remorse - Returns which are requested due to the customer changing their mind after the item ships will be refunded in full less any shipping and less a 20% re-stocking fee.